Finding the right care for your loved ones is a big decision. Our goal is to make it simple, transparent, and trustworthy. Below are detailed answers to the most common questions families ask.
Our caregivers support clients with personal care (bathing, dressing, toileting, mobility), health support (medication reminders, simple wound care, well-being monitoring), companionship (conversation, activities, accompanying on walks), daily living (meal preparation, light cleaning related to the client’s care), and transportation (escorting to appointments or outings). The goal is to ensure comfort, dignity, and safety every day.
Yes. Caregivers focus on non-medical daily support like bathing, meals, and mobility. For medical needs such as injections, wound dressing, or feeding tubes, we assign a qualified nurse at an additional fee. This separation ensures each client gets the right level of professional support.
We provide flexible packages:
Daily Care (8 hrs) – RM210/day – Ideal for families working during the day.
Extended Daily Care (12 hrs) – RM230/day – For clients needing longer monitoring.
Monthly Live-Out (12 hrs/day, 2 off days) – RM5,000 – Long-term care, caregiver goes home at night.
Monthly Live-In (24/7, 2 off days) – RM5,500 – Round-the-clock care for maximum support.
Basic Care suits clients who are partly independent, needing help with daily routines.
Total Care is designed for fully dependent clients (bedridden, heavy lifting, tube feeding). It requires highly experienced caregivers and has a higher package cost. An assessment is always done first so families don’t overpay or under-book.
Yes. Families can engage a caregiver for a minimum of 5 days, which is often used after hospital discharge or to test whether live-in care is suitable. This flexibility helps families avoid long commitments while deciding.
Yes. We specifically train caregivers in managing elderly with memory loss, confusion, and mood changes. They use patience, redirection, and safety measures to reduce stress for both client and family.
Yes. Some families only need night supervision (for falls, medication, or restlessness). We can arrange night-only shifts, though availability depends on caregiver scheduling.
Yes. For urgent cases (e.g., hospital discharge same day), we activate our standby caregiver pool. While availability cannot be guaranteed, we do our best to place someone within 24 hours.
Our price is all-inclusive: caregiver’s salary, MayiHelp agent support, company service fee (platform, training, insurance). Families see only one final number, so there are no surprises or hidden extras.
Yes. A refundable deposit (2 week of service) secures your caregiver. This shows commitment from both sides. The deposit is adjusted or refunded depending on how long service continues.
We issue monthly invoices payable via secure bank transfer to our company account. Payment is always due before the new service cycle starts so caregivers know they are covered.
Yes. Caregivers working on major public/festive holidays are entitled to a small surcharge. This will be communicated upfront so families can plan.
Yes. If families ask caregivers to stay beyond their agreed hours, overtime is billed per hour. This ensures fairness to caregivers who adjust their schedules.
We require 7 days’ notice. Any unused balance after that period will be refunded. Example: if you booked a month but end after 20 days, the remaining 10 days (minus notice period) will be returned.
More than 3 days before start → deposit is refunded (minus small admin fee).
Less than 48 hours before start → deposit may be forfeited as the caregiver has already been committed.
We first arrange a free replacement caregiver. If you prefer to end service completely, refunds apply under the notice period terms.
Services may be paused until payment is cleared. This ensures caregivers are not working without being assured of their salary.
Normally within 3–5 days once we understand your needs. Urgent cases are handled within 24–48 hours if possible.
We consider health condition, skills required, preferred language, and location. Families can also request male/female caregivers.
Yes. We arrange an introductory meeting (online or in person) so you can assess compatibility before committing.
We provide a replacement caregiver at no cost until you are satisfied.
We maintain a pool of backup caregivers. A replacement is arranged immediately to prevent service gaps.
Yes. Families can request a change if they feel another caregiver may be a better fit.
Yes, at an additional fee. This ensures families are never left without support.
Families must:
Provide caregivers with a safe, respectful environment.
Provide meals and a clean resting space for live-in caregivers.
Not ask caregivers to perform tasks unrelated to care (e.g., heavy housework).
Communicate openly with MayiHelp about problems so we can solve them quickly.
Families should contact MayiHelp immediately. We mediate fairly and if needed, provide a replacement caregiver.
We run identity checks, background verification, skill tests, and interviews. Only caregivers who pass all stages are accepted.
Yes, most have worked with elderly or bedridden clients. We document their past cases and verify references where possible.
Yes. Ongoing training includes patient safety, hygiene, handling elderly, and respectful communication.
Yes, MayiHelp covers caregivers with insurance while on duty for peace of mind.
Yes. We assign based on prior experience. For highly complex cases, we recommend nurse support.
We try to match based on Bahasa Malaysia, English, Tamil, or Mandarin, depending on your preference and availability.
We provide both Malaysian and legally employed foreign caregivers. All placements are documented and compliant.
You will have a dedicated MayiHelp agent for any concerns, replacements, or emergencies.
Yes. Each family has a dedicated MayiHelp agent who can be contacted anytime for assistance.
Yes, via WhatsApp and phone. Families can report issues at any hour.
The caregiver provides first response, notifies family, and calls emergency services if needed.
Caregivers are expected to be responsible. Families should secure valuables. MayiHelp investigates all complaints and resolves them fairly.
Caregivers only perform agreed care-related tasks. They are not expected to do heavy house cleaning or unrelated chores.
We have zero tolerance for abuse. If caregivers face mistreatment, MayiHelp may withdraw services without refund.
We document the issue, provide counseling if possible, and replace the caregiver if the problem continues.
Every complaint is logged, investigated, and followed up. Families always receive a resolution — either improvement or replacement.
Q9: Can caregivers accompany patients to hospital or clinic visits?
Elderly individuals needing support, patients recovering from surgery, bedridden clients, and families needing respite or extra help.
Yes, with a minimum of 4 hours per booking. This is useful for respite care or hospital support.
Currently, no. We are focused on these areas but plan to expand coverage.
No. Caregivers only prepare meals for the client they are caring for.
The caregiver’s time and assistance are included, but actual transport (Grab/taxi) is paid by the family.
Yes, that is covered under our Live-In package (24/7 care).
Daily bookings (8 hours) or monthly packages. Trial care requires a minimum of 5 days.
Call or WhatsApp us.
Share your loved one’s needs.
We propose a care plan & caregiver options.
Confirm by paying the deposit.
Caregiver begins service.
